Terms and Conditions
Thus, the following terms will mean:
Buyer: natural person / legal entity or other legal entity issuing an Order.
Seller: PROMAX, with the trade name PROMAX ENTERPRISE CO SRL, with registered office at Str. Fantana Popova no 9B.
Goods: any product, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.
Order: an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.
Contract: an Order confirmed by the Seller.
Intellectual Property Rights: all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks registered and domain name registrations for any of the above.
Site: www.izolamorice.ro domain and its subdomains.
The order (together with the clear mentions of the delivery and billing dates) and its specific conditions.
Terms and conditions
If the Seller confirms the Order, this implies full acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a confirmation of receipt from him. The seller does not at any time consider an unconfirmed order as having the value of a Contract. Order confirmation is done electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date of registration of the order. The general terms and conditions of sale will form the basis of the Contract thus concluded.
All the drawings, graphics and design elements that appear on the website, the name of the website as well as the graphic signs are trademarks owned by PROMAX and cannot be taken, copied or used without the written consent of the owner.
All content elements such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site are the exclusive property of PROMAX, all rights obtained in this regard directly or indirectly through licenses for use and/or publication are reserved for it.
The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any element of the above content in any other context other than the one originally intended by PROMAX, the inclusion of any content element outside the Site, the removal of signs signifying the copyright of PROMAX on the content elements as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying content elements, except with the express written consent of PROMAX.
The content of the site, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal can only be done with the written, express and prior consent of PROMAX. Therefore, it is forbidden to copy, retrieve, reproduce, publish, transmit, sell, distribute partially, fully or modified the content of this site or any part of it for purposes other than personal, with the following exceptions:
(i) it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), it being mandatory to specify the source of the retrieved information , with a link, in the following form: (Source: site name: link to the site content).
(ii) links to the website www.izolamorice.ro are allowed, and the source of the information will be specified after each link or at the end of the article, as follows: Information provided courtesy of PROMAX
Users undertake to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners hold on/in connection with the www.izolamorice.ro
PROMAX reserves the right to sue any person and/or entity that violates the above provisions in any way. Requests to use the site's content for any purpose other than personal can be made by e-mail office@izolamorice.ro with the specification In the attention of the agency.
Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party could invoke in relation to the materials and the information transmitted in any way to the site, and the people who send information or materials in any way understand and accept that the violation in any way of this obligation cannot engage in any way the responsibility of PROMAX, but only the responsibility of the persons respectively.
PROMAX can run advertising campaigns and/or promotions in any section of the site at any time, without this operation requiring the consent of the Site Users. The spaces and size of advertising campaigns and promotions do not require the consent of the site Users and can be changed at any time without requiring prior notice.
PROMAX does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.
The site administrator does not offer any guarantees for the content of the site and in no case can be held responsible for any loss or damage that could result from the use of any part/sequences/pages of on the site or from the impossibility of using it, regardless of its cause or from the erroneous interpretation of any provisions of the site's content.
The information provided through the website is offered in good faith, from sources considered to be reliable. In the event that any of the published articles or any other information falls under the copyright law, we ask the Users to contact us at the e-mail address office@izolamorice.ro, in order to take the necessary measures they impose themselves. At the same time, Users must take into account the fact that the information presented may include possible inaccurate information (eg: technical data or typing errors). The site administrator will do all the necessary diligence to correct these aspects as soon as possible.
Users understand and accept that PROMAX does not guarantee:
- that the information contained on the site is completely complete;
- that the information entered by the Website Users is real, correct and does not assume responsibility for the way visitors use them;
- that the information or services on the site will satisfy all the Users' requirements, and for their inappropriate use, the Users assume full responsibility;
-for the results obtained by the Users as a result of the use of the information or services available through the website, the use of the information and services being done by the Users at their own risk;
- that the services available through the website will work constantly, without interruption, without errors: regarding this aspect, PROMAX does not assume responsibility for any damages that Users - could have due to the temporary or faulty functioning of the site or for the use of information obtained by using the links on the site to other sites (their use is at the discretion of the Users).
Also, the Users understand and accept the fact that PROMAX is not responsible for any inadvertences, errors or omissions in the information provided on the site by the Users. At the same time, Users understand and accept that PROMAX is absolved of any responsibility for the advertising messages posted on the website or through the services offered through the website, as well as for the goods or services provided by the authors of these advertising messages. In express terms, the Users of the site agree to exonerate PROMAX from liability for any judicial or extrajudicial action, which comes as a result of incorrect or fraudulent use of the site.
For cases of force majeure, PROMAX and/or its operators, directors, employees, branches, subsidiaries and representatives, is totally exempt from any responsibility. Cases of force majeure include, but are not limited to, operating errors of the technical equipment of PROMAX, non-operation of the Internet connection, non-operation of telephone connections, computer viruses, unauthorized access to the Site's systems , operating errors, etc.
Users agree to protect and insure PROMAX and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any demands, claims, actions , impositions, losses, damages, costs (including, without limitation, attorneys' fees), expenses, judgments, decisions, fines, regularizations or other obligations resulting from or related to any other action of the Users in connection with the use of the site or the services offered through it.
PROMAX does not offer any guarantee, either expressly or implicitly, regarding including but not limited to the operation of the website www.izolamorice.ro, the information , the content, materials or products on the site, as well as their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.
Given the fact that access to the products offered through the site is achieved through an active account, therefore based on a username and a password, we recommend to Users that these elements are not disclosed to third parties, even if they claim to be contacting you from the website.
Also, in order to ensure an increased level of security, at the end of the visit to the site, we recommend closing the browser window in which you worked or click on Sign out…/
Log off
 in the visited page.
Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary ( known as session cookies) that are only valid until you close your browser window. Cookies can be first-party cookies, which are configured by the site you are visiting, or third-party cookies, which are configured by a different site than the one you are visiting.
How does PROMAX use cookies?
We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the experience users. The cookies we use on our websites can be from the following categories:
We use this type of cookies to manage user registration and authentication. Without these cookies, the services you requested cannot be provided. These cookies belong to the host party (first-party) and can be permanent or temporary. In short, our sites will not function properly without these cookies.
We use these cookies to:
make statistics about how our sites are used
measures the impact of our advertising campaigns.
These cookies can be permanent or temporary, of the host party or of third parties. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.
We use these cookies to:
Advertising cookies are used to manage advertising across the site.
Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to advertising services provided on our website by third parties.
How to administer & delete cookies
If you want to impose restrictions, block or delete cookies, you can do it by changing the settings of your web browser. The use of www.izolamorice.ro without rejecting cookies or similar technologies denotes the visitors' consent to our use of such technologies and to the processing of information.
For a correct communication of the invoice related to the Order, the Buyer is obliged to update his Account data whenever necessary and to access the information and documents related to each existing Order in the Account.
By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format by means of electronic mail, to the e-mail address mentioned in his Account.
Our products are sometimes made to order, which makes the production and delivery time up to 14 working days starting with the day the order is processed.
Orders are processed as soon as possible after placing the order, between Monday: Friday 10:00-18:00. In the case of orders placed outside business hours (Monday: Friday 10:00-18:00) or on weekends, they will be processed on the first working day. On holidays and during discount periods, the delivery time may be extended.
If the package cannot be delivered (the recipient does not respond, the address specified by you is wrong, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted, the parcels remain with the regional courier for 7 days, after which they return to the Sender.
We are not responsible for delayed shipments, loss, destruction, damage, non-delivery or wrong delivery of a shipment or part of it if they are generated by the following situations/circumstances independent of our will , but not limited to:
- road blocks (fallen trees, rocks, collisions in a chain), landslides near the road;
- bridge falls, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, unfavorable weather conditions for the proper development of the proposed itinerary;
- natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river spills, river banks, etc.;
- human causes: state of war, state of siege, forced nationalization (passing into state ownership), revolutions, popular uprisings, etc.;
- non-compliance with orders by suppliers and third parties.
The parcels show severe damage;
The products were delivered / invoiced incorrectly. The delivery of products other than those requested must be reported immediately. The buyer can request its return for replacement, and if the product is no longer in stock, he can opt for replacement or full reimbursement of the consideration. If the replacement with a product of a higher value is agreed, you will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. The return and transport costs for the replacement product, if applicable, are borne by the customer.
The products have manufacturing defects;
The buyer has the right to notify the seller in writing that he gives up the purchase, without penalties and without citing a reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of G.O. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without citing any reason. In this case, the direct costs of returning the products will fall, according to the law, to the Buyer.
The products must be returned in the original packaging, with the attached invoice, showing no signs of physical wear or damage.
Customized products cannot be returned. Please keep in mind that these products are created according to the configurations specified by you, so they cannot be exchanged or returned.
If the replacement with a product of a higher value is agreed, the Buyer will pay the difference, respectively if the value is lower, he will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if applicable, are borne by the Buyer. If the products whose return is requested have damaged or incomplete packaging, traces of wear, scratches, bumps, we reserve the right to decide to accept the return or to withhold an amount, the amount to be communicated after the assessment of the damages caused.
In the case of exercising the legal right to return the product, the refund of its value will be made by bank transfer to the account indicated by the Buyer within 14 days at most from receiving the returned product.
Personal data is any information by which you can be identified, in particular through an identification element such as a name, an identification number, location data, an online identifier or one or more elements related to your physical, physiological, genetic, psychological, economic, cultural or social identity.
Our company takes all necessary measures to ensure compliance with your right to the protection of personal data, and these conditions represent the notification established by art. . 13 or 14 of the Regulation by which we explain why we collect your personal data, how we protect this data, as well as what are your rights in relation to this data collection.
We encourage you to read the document carefully and ask us for any additional information or any clarification you consider necessary, regarding the content of this information.
PROMAX performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, in the exclusive and regulated basis of a commercial contract that ensures the security and confidentiality of the data, as well as the respect of the user's rights, of the personal data of the Site Users in order to administer, maintain, improve and obtain information regarding the services they offer, as well as to prevent errors and leaks of information through its own IT network, violations of the law or contractual terms.
The personal data to be collected will be able to be used, including through the automatic creation of profiles (for those Users who have expressed their explicit consent) and to personalize the services to the greatest extent possible offered to Users through the website as well as for marketing purposes. The automatic creation of profiles will not concern the data of minors, their personal data not being processed for this purpose.
Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. . When registering on the site, certain personal data are requested from the User, such as name and surname, gender, date of birth, e-mail address, telephone, profession, habits/preferences/behavior, as well as other personal information.
The user is solely responsible for all the data provided when creating the user account on the site. To confirm the data and the account, the User will be notified at the e-mail address declared when the account was created. This confirmation e-mail has the role of stopping the fraudulent actions of some users who use other people's e-mail addresses to create fictitious accounts. If you receive such a message, if you have not personally registered on the site, please send us an e-mail to the address office@izolamorice.ro to delete the respective account within a maximum of 3 days workers. The e-mail will contain, in pdf format, the current version of this Contract.
The User's profile form contains fields that can be edited if it is desired to modify or complete the data provided when the account was created.
The user is not obliged to provide this data, as they are necessary i) to record the use of the site and ii) to offer services in optimal conditions through it, for making aware of promotional campaigns, for advertising purposes, for personalized marketing and advertising actions and for the User's access to additional facilities. The User's refusal to provide the requested data determines the non-participation in the promotional actions organized through the website and the non-use of the facilities, additional services offered exclusively to Users with an account on this website.
The website can also be used if the User decides not to create a profile by providing personal data, with the exceptions set out in the Cookies Policy (integral part of this Contract)
According to Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, Users have the right to object to the processing of their personal data and to request the deletion of the data.
To exercise these rights, Users can make a written request in this regard, which they will send by e-mail to the address office@izolamorice.ro with the specification Request personal data.
The site undertakes not to not send spam messages (commercial messages for which it does not have the explicit prior consent of the User) and to undertake all accessible technical means to ensure security and confidentiality of user data.
The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake activities proven by fraud, slander or attack on the security and confidentiality of the information on the site or the site's operating company.
The grounds for collecting personal data on the site can be the following:
In the enumerations below, we present you in detail which personal data are collected, as well as the basis, purpose and duration of their collection. The provision of the data indicated below is not mandatory in order to view the Website, with the exception of those related to Cookies.
The indicated data are only necessary to provide specific services for the Users who transmit them.
Personal data that we collect:
Name, surname, e-mail address, telephone number, geographical location data, mailing address, social media profile link
The grounds for collecting this data: 1), 6)
Purposes of personal data collection:
To provide access to the content and answers to questions and requests sent by the online user, for the transmission of communications, offers and benefits consisting of access to services and products
The manner and period of data collection:
Within the secure database, until the express desire for deletion by the user or up to 10 years from the user's last activity on the site. After the 10 years, the data will be anonymized electronically.
Personal data that we collect:
Cookies, time stamps (date and time of access), website browsing history
The grounds for collecting this data:
1), 6)
Purposes of personal data collection:
To monitor the site traffic and its access history, to create the content hierarchy and identify the most relevant content for the user.
The manner and period of data collection:
Within the secure database, until the express desire for deletion by the user or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymous.
For a good understanding of the storage method, the location where your personal data will be stored and the exact period for which this data will be stored in our records or systems, please consult the table above.
In order to guarantee the user's right to be protected with regard to the processing of personal data, we implement, for certain categories of data having a sensitive nature or which are able to affect the rights in a significant way , special technical and organizational measures, to protect these categories of personal data.
Also, the user has the right to obtain any additional relevant information (such as the reason for processing personal data, the categories of personal data we collect, information regarding the processing and disclosure of this data and any other such information).
Within these processes, your data is protected by special security measures such as data encryption and advanced security at the database server level.
You have the right to request the modification of the way in which your personal data are automatically processed, requesting the verification of the automated process by human intervention. For this purpose, please contact us at the email address office@izolamorice.ro.
How requests or complaints can be sent: contact person
To find out more information about personal data, about how data is collected, processed and protected or to ask for any clarifications regarding those mentioned in these Terms and Conditions any user can contact at any time the person responsible for the protection of personal data within the company, by sending an email to office@izolamorice.ro or by postal correspondence to Str Fantana Popova no 9B.
1. Definitions
The general terms and conditions provided below will apply to all sales of goods by PROMAX and its partners, through the virtual store www.izolamorice.ro to the Buyer and may be modified at any time by PROMAX without prior notice.Thus, the following terms will mean:
Buyer: natural person / legal entity or other legal entity issuing an Order.
Seller: PROMAX, with the trade name PROMAX ENTERPRISE CO SRL, with registered office at Str. Fantana Popova no 9B.
Goods: any product, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.
Order: an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.
Contract: an Order confirmed by the Seller.
Intellectual Property Rights: all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks registered and domain name registrations for any of the above.
Site: www.izolamorice.ro domain and its subdomains.
2. Contract Documents
By placing an electronic Order on the website www.izolamorice.ro, the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller conducts its operations. The order will consist of the following documents:The order (together with the clear mentions of the delivery and billing dates) and its specific conditions.
Terms and conditions
If the Seller confirms the Order, this implies full acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a confirmation of receipt from him. The seller does not at any time consider an unconfirmed order as having the value of a Contract. Order confirmation is done electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date of registration of the order. The general terms and conditions of sale will form the basis of the Contract thus concluded.
3. Obligations of the Seller
- The Seller will use his professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the Buyer's requirements and specifications expressed in the Order;
- The information presented on the Seller's websites is informative and may be modified by the Seller, without prior notice. Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product can be used within the parameters for which it was purchased;
4. Intellectual and industrial property rights
The User/Buyer understands intellectual property rights and will not disclose to a third party or make public any of the information received from the Seller.All the drawings, graphics and design elements that appear on the website, the name of the website as well as the graphic signs are trademarks owned by PROMAX and cannot be taken, copied or used without the written consent of the owner.
All content elements such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site are the exclusive property of PROMAX, all rights obtained in this regard directly or indirectly through licenses for use and/or publication are reserved for it.
The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any element of the above content in any other context other than the one originally intended by PROMAX, the inclusion of any content element outside the Site, the removal of signs signifying the copyright of PROMAX on the content elements as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying content elements, except with the express written consent of PROMAX.
5. Rights over the site content
The entire site content and graphic elements, including but not limited to them, respectively all content in text format, as well as the technical sources of all services and facilities present and future: with the exception of the case when another owner is expressly mentioned: the sources of the pages as well as any other material, transmitted in any form by and to Users (through direct viewing on the website, through newsletters, etc.) belong to PROMAX.The content of the site, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal can only be done with the written, express and prior consent of PROMAX. Therefore, it is forbidden to copy, retrieve, reproduce, publish, transmit, sell, distribute partially, fully or modified the content of this site or any part of it for purposes other than personal, with the following exceptions:
(i) it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), it being mandatory to specify the source of the retrieved information , with a link, in the following form: (Source: site name: link to the site content).
(ii) links to the website www.izolamorice.ro are allowed, and the source of the information will be specified after each link or at the end of the article, as follows: Information provided courtesy of PROMAX
Users undertake to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners hold on/in connection with the www.izolamorice.ro
PROMAX reserves the right to sue any person and/or entity that violates the above provisions in any way. Requests to use the site's content for any purpose other than personal can be made by e-mail office@izolamorice.ro with the specification In the attention of the agency.
Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party could invoke in relation to the materials and the information transmitted in any way to the site, and the people who send information or materials in any way understand and accept that the violation in any way of this obligation cannot engage in any way the responsibility of PROMAX, but only the responsibility of the persons respectively.
PROMAX can run advertising campaigns and/or promotions in any section of the site at any time, without this operation requiring the consent of the Site Users. The spaces and size of advertising campaigns and promotions do not require the consent of the site Users and can be changed at any time without requiring prior notice.
PROMAX does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.
6.Limiting the liability of the website administrator
PROMAX does not assume the obligation and does not guarantee implicitly or expressly, for the content of the site, respectively for the content provided by its partners or the Users of the site. However, PROMAX will make all reasonable efforts to ensure the accuracy and professional manner in which the information will be provided on the site, in order to gain and maintain the trust of the Users on the site. In this sense, PROMAX will try to correct the reported errors and omissions as soon as possible.The site administrator does not offer any guarantees for the content of the site and in no case can be held responsible for any loss or damage that could result from the use of any part/sequences/pages of on the site or from the impossibility of using it, regardless of its cause or from the erroneous interpretation of any provisions of the site's content.
The information provided through the website is offered in good faith, from sources considered to be reliable. In the event that any of the published articles or any other information falls under the copyright law, we ask the Users to contact us at the e-mail address office@izolamorice.ro, in order to take the necessary measures they impose themselves. At the same time, Users must take into account the fact that the information presented may include possible inaccurate information (eg: technical data or typing errors). The site administrator will do all the necessary diligence to correct these aspects as soon as possible.
Users understand and accept that PROMAX does not guarantee:
- that the information contained on the site is completely complete;
- that the information entered by the Website Users is real, correct and does not assume responsibility for the way visitors use them;
- that the information or services on the site will satisfy all the Users' requirements, and for their inappropriate use, the Users assume full responsibility;
-for the results obtained by the Users as a result of the use of the information or services available through the website, the use of the information and services being done by the Users at their own risk;
- that the services available through the website will work constantly, without interruption, without errors: regarding this aspect, PROMAX does not assume responsibility for any damages that Users - could have due to the temporary or faulty functioning of the site or for the use of information obtained by using the links on the site to other sites (their use is at the discretion of the Users).
Also, the Users understand and accept the fact that PROMAX is not responsible for any inadvertences, errors or omissions in the information provided on the site by the Users. At the same time, Users understand and accept that PROMAX is absolved of any responsibility for the advertising messages posted on the website or through the services offered through the website, as well as for the goods or services provided by the authors of these advertising messages. In express terms, the Users of the site agree to exonerate PROMAX from liability for any judicial or extrajudicial action, which comes as a result of incorrect or fraudulent use of the site.
For cases of force majeure, PROMAX and/or its operators, directors, employees, branches, subsidiaries and representatives, is totally exempt from any responsibility. Cases of force majeure include, but are not limited to, operating errors of the technical equipment of PROMAX, non-operation of the Internet connection, non-operation of telephone connections, computer viruses, unauthorized access to the Site's systems , operating errors, etc.
Users agree to protect and insure PROMAX and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any demands, claims, actions , impositions, losses, damages, costs (including, without limitation, attorneys' fees), expenses, judgments, decisions, fines, regularizations or other obligations resulting from or related to any other action of the Users in connection with the use of the site or the services offered through it.
PROMAX does not offer any guarantee, either expressly or implicitly, regarding including but not limited to the operation of the website www.izolamorice.ro, the information , the content, materials or products on the site, as well as their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.
7. Users' subscription to newsletters and alerts
Website users have the possibility of receiving newsletters and alerts by e-mail, with the possibility that Users can opt at any time for the option of not receiving such notifications, with a single click on the link of unsubscribing from the newsletter/alert received on the email explicitly entered when subscribing.Given the fact that access to the products offered through the site is achieved through an active account, therefore based on a username and a password, we recommend to Users that these elements are not disclosed to third parties, even if they claim to be contacting you from the website.
Also, in order to ensure an increased level of security, at the end of the visit to the site, we recommend closing the browser window in which you worked or click on Sign out…/
Log off
 in the visited page.
8.Cookie Policy
A cookie is a text file that contains small fragments of information sent to your browser and stored in your computer, mobile phone or other device when you visit a website. This cookie file sends information back to the site every time you revisit it.Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary ( known as session cookies) that are only valid until you close your browser window. Cookies can be first-party cookies, which are configured by the site you are visiting, or third-party cookies, which are configured by a different site than the one you are visiting.
How does PROMAX use cookies?
We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the experience users. The cookies we use on our websites can be from the following categories:
- Strictly necessary cookies:
We use this type of cookies to manage user registration and authentication. Without these cookies, the services you requested cannot be provided. These cookies belong to the host party (first-party) and can be permanent or temporary. In short, our sites will not function properly without these cookies.
- Cookies for performance:
We use these cookies to:
make statistics about how our sites are used
measures the impact of our advertising campaigns.
These cookies can be permanent or temporary, of the host party or of third parties. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.
- Cookies for functionality:
We use these cookies to:
- remember if you have already benefited from a certain service
- improve the overall experience throughout the site by remembering your preferences.
- Cookies for advertising:
Advertising cookies are used to manage advertising across the site.
Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to advertising services provided on our website by third parties.
- Cookies for social:
How to administer & delete cookies
If you want to impose restrictions, block or delete cookies, you can do it by changing the settings of your web browser. The use of www.izolamorice.ro without rejecting cookies or similar technologies denotes the visitors' consent to our use of such technologies and to the processing of information.
9.Invoicing and payments
The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.For a correct communication of the invoice related to the Order, the Buyer is obliged to update his Account data whenever necessary and to access the information and documents related to each existing Order in the Account.
By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format by means of electronic mail, to the e-mail address mentioned in his Account.
10. Responsibilities
- The Seller undertakes to ship the Goods and Services in a door-to-door courier system to the Buyer.
- The Seller releases himself from the risks and responsibilities associated with the Goods and Services at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer's representative.
- The Seller will ensure the appropriate packaging of the Goods and Services and will ensure the transmission of the accompanying documents. The
- Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the fulfillment by the Seller of any of its obligations under Orders and for damages resulting from the use of the Goods after delivery and especially for the loss of the products. The Seller will be liable in the event that its sub-contractors and/or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.
- The seller does not assume responsibility for the product descriptions presented on the site. The images are presented on the website as an example, and the delivered products may differ from the images and descriptions displayed on the website in any way, due to changes in features and design without prior notice. The Seller reserves the right to complete and modify any information on the website without prior notification.
- The seller does not guarantee the availability of the displayed products in stock, which is why he will have the right not to deliver a certain order in part or in full if certain products no longer appear in the current offer or are available.
- If the prices or other details related to the products were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, the Seller reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible about the error, if the delivery has not yet been made.
- The seller is not responsible for damages caused as a result of the site not functioning as well as for those resulting from the impossibility of accessing certain links published on the site.
- The maximum value of the obligations of the Seller towards any customer in case of non-delivery or improper delivery is the amount of the amounts collected by the Seller from the respective customer.
- The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.
11. Delivery of products
Delivery is not free and is done by fast courier as described in the "Deliveries" section.Our products are sometimes made to order, which makes the production and delivery time up to 14 working days starting with the day the order is processed.
Orders are processed as soon as possible after placing the order, between Monday: Friday 10:00-18:00. In the case of orders placed outside business hours (Monday: Friday 10:00-18:00) or on weekends, they will be processed on the first working day. On holidays and during discount periods, the delivery time may be extended.
If the package cannot be delivered (the recipient does not respond, the address specified by you is wrong, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted, the parcels remain with the regional courier for 7 days, after which they return to the Sender.
We are not responsible for delayed shipments, loss, destruction, damage, non-delivery or wrong delivery of a shipment or part of it if they are generated by the following situations/circumstances independent of our will , but not limited to:
- road blocks (fallen trees, rocks, collisions in a chain), landslides near the road;
- bridge falls, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, unfavorable weather conditions for the proper development of the proposed itinerary;
- natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river spills, river banks, etc.;
- human causes: state of war, state of siege, forced nationalization (passing into state ownership), revolutions, popular uprisings, etc.;
- non-compliance with orders by suppliers and third parties.
12. Acceptance
Acceptance will be made when the Goods comply with the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products do not comply with the technical specifications, then the Seller will bring the Products into compliance. Also, for the products sold and delivered by PROMAX, the Buyer benefits from the return of the products within 14 days.13. Transfer of property
Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the order (understood by delivery: the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in in the case of deliveries made by the Seller's staff). In the case of delivery by courier, he is not authorized by the Seller to allow the Buyer to open the parcels before signing the delivery, but only after signing the delivery and paying the possible counter value .14. Return of products
The buyer can request the return of the products in the following situations:The parcels show severe damage;
The products were delivered / invoiced incorrectly. The delivery of products other than those requested must be reported immediately. The buyer can request its return for replacement, and if the product is no longer in stock, he can opt for replacement or full reimbursement of the consideration. If the replacement with a product of a higher value is agreed, you will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. The return and transport costs for the replacement product, if applicable, are borne by the customer.
The products have manufacturing defects;
The buyer has the right to notify the seller in writing that he gives up the purchase, without penalties and without citing a reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of G.O. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without citing any reason. In this case, the direct costs of returning the products will fall, according to the law, to the Buyer.
The products must be returned in the original packaging, with the attached invoice, showing no signs of physical wear or damage.
Customized products cannot be returned. Please keep in mind that these products are created according to the configurations specified by you, so they cannot be exchanged or returned.
If the replacement with a product of a higher value is agreed, the Buyer will pay the difference, respectively if the value is lower, he will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if applicable, are borne by the Buyer. If the products whose return is requested have damaged or incomplete packaging, traces of wear, scratches, bumps, we reserve the right to decide to accept the return or to withhold an amount, the amount to be communicated after the assessment of the damages caused.
In the case of exercising the legal right to return the product, the refund of its value will be made by bank transfer to the account indicated by the Buyer within 14 days at most from receiving the returned product.
15. Processing of personal data
In order to ensure the respect of the website users' right to the protection of personal data, we have implemented specific protection measures, taking into account the Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679: applicable throughout the European Union starting from of May 25, 2018 (the Regulation).Personal data is any information by which you can be identified, in particular through an identification element such as a name, an identification number, location data, an online identifier or one or more elements related to your physical, physiological, genetic, psychological, economic, cultural or social identity.
Our company takes all necessary measures to ensure compliance with your right to the protection of personal data, and these conditions represent the notification established by art. . 13 or 14 of the Regulation by which we explain why we collect your personal data, how we protect this data, as well as what are your rights in relation to this data collection.
We encourage you to read the document carefully and ask us for any additional information or any clarification you consider necessary, regarding the content of this information.
1) General considerations regarding your personal data
In accordance with Regulation (EU) 2017/679, PROMAX will administer the personal data provided by Users in a secure manner and only for the specified purposes. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of providing under optimal conditions by PROMAX internet services, goods and services provision services, advertising, marketing and advertising and statistical services.PROMAX performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, in the exclusive and regulated basis of a commercial contract that ensures the security and confidentiality of the data, as well as the respect of the user's rights, of the personal data of the Site Users in order to administer, maintain, improve and obtain information regarding the services they offer, as well as to prevent errors and leaks of information through its own IT network, violations of the law or contractual terms.
The personal data to be collected will be able to be used, including through the automatic creation of profiles (for those Users who have expressed their explicit consent) and to personalize the services to the greatest extent possible offered to Users through the website as well as for marketing purposes. The automatic creation of profiles will not concern the data of minors, their personal data not being processed for this purpose.
Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. . When registering on the site, certain personal data are requested from the User, such as name and surname, gender, date of birth, e-mail address, telephone, profession, habits/preferences/behavior, as well as other personal information.
The user is solely responsible for all the data provided when creating the user account on the site. To confirm the data and the account, the User will be notified at the e-mail address declared when the account was created. This confirmation e-mail has the role of stopping the fraudulent actions of some users who use other people's e-mail addresses to create fictitious accounts. If you receive such a message, if you have not personally registered on the site, please send us an e-mail to the address office@izolamorice.ro to delete the respective account within a maximum of 3 days workers. The e-mail will contain, in pdf format, the current version of this Contract.
The User's profile form contains fields that can be edited if it is desired to modify or complete the data provided when the account was created.
The user is not obliged to provide this data, as they are necessary i) to record the use of the site and ii) to offer services in optimal conditions through it, for making aware of promotional campaigns, for advertising purposes, for personalized marketing and advertising actions and for the User's access to additional facilities. The User's refusal to provide the requested data determines the non-participation in the promotional actions organized through the website and the non-use of the facilities, additional services offered exclusively to Users with an account on this website.
The website can also be used if the User decides not to create a profile by providing personal data, with the exceptions set out in the Cookies Policy (integral part of this Contract)
According to Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, Users have the right to object to the processing of their personal data and to request the deletion of the data.
To exercise these rights, Users can make a written request in this regard, which they will send by e-mail to the address office@izolamorice.ro with the specification Request personal data.
The site undertakes not to not send spam messages (commercial messages for which it does not have the explicit prior consent of the User) and to undertake all accessible technical means to ensure security and confidentiality of user data.
The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake activities proven by fraud, slander or attack on the security and confidentiality of the information on the site or the site's operating company.
2) The personal data we collect, the grounds for collection and the purposes of collection
Within the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, following the completion by him of the personal data personally voluntarily, within the site, by accessing one or more of the sections: account creation, account update, newsletter subscription, online questionnaire completion, online form completion, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.The grounds for collecting personal data on the site can be the following:
- the person concerned has given his consent for the processing of personal data for one or more specific purposes
- the processing is necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract.
- the processing is necessary in order to fulfill a legal obligation that rests with the operator.
- the processing is necessary to protect the vital interests of the data subject or another natural person
- the processing is necessary for the performance of a task that serves a public interest or that results in the exercise of the public authority with which the operator is vested.
- the processing is necessary for the purposes of the legitimate interests pursued by the operator or a third party, with the exception of the case where the interests or fundamental rights and freedoms of the data subject prevail, which require the protection of personal data, especially when the data subject is a child.
In the enumerations below, we present you in detail which personal data are collected, as well as the basis, purpose and duration of their collection. The provision of the data indicated below is not mandatory in order to view the Website, with the exception of those related to Cookies.
The indicated data are only necessary to provide specific services for the Users who transmit them.
Personal data that we collect:
Name, surname, e-mail address, telephone number, geographical location data, mailing address, social media profile link
The grounds for collecting this data: 1), 6)
Purposes of personal data collection:
To provide access to the content and answers to questions and requests sent by the online user, for the transmission of communications, offers and benefits consisting of access to services and products
The manner and period of data collection:
Within the secure database, until the express desire for deletion by the user or up to 10 years from the user's last activity on the site. After the 10 years, the data will be anonymized electronically.
Personal data that we collect:
Cookies, time stamps (date and time of access), website browsing history
The grounds for collecting this data:
1), 6)
Purposes of personal data collection:
To monitor the site traffic and its access history, to create the content hierarchy and identify the most relevant content for the user.
The manner and period of data collection:
Within the secure database, until the express desire for deletion by the user or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymous.
3) How to keep your personal data, location, retention period
We will store your personal data for a period that does not exceed the period necessary to fulfill the purposes for which the data are processed, and in cases where we have a legal obligation to keep your personal data a certain period of time, the retention period will be that provided by law. Depending on the specific situation, this period will vary, being between 1 day and 10 years.For a good understanding of the storage method, the location where your personal data will be stored and the exact period for which this data will be stored in our records or systems, please consult the table above.
In order to guarantee the user's right to be protected with regard to the processing of personal data, we implement, for certain categories of data having a sensitive nature or which are able to affect the rights in a significant way , special technical and organizational measures, to protect these categories of personal data.
4) User rights regarding personal data and their exercise
In order to protect the data to the highest possible standard, the user has a series of rights regulated by law, which we briefly present in the following, asking you that for any additional details, do not hesitate to contact the data protection officer personnel from our Company, using the following contact details: office@izolamorice.ro, Str Fantana Popova no 9B, telephone 0251428888.- Right of access
Also, the user has the right to obtain any additional relevant information (such as the reason for processing personal data, the categories of personal data we collect, information regarding the processing and disclosure of this data and any other such information).
- The right to data rectification
- The right to delete data
- The right to restrict data processing
- The right to object
- The right to withdraw consent
- The right to file a complaint with the competent authority
- Automated decision-making, including profiling and the right to request that decisions based on or significantly affecting automated data processing be made by natural persons, not exclusively by computers
Within these processes, your data is protected by special security measures such as data encryption and advanced security at the database server level.
You have the right to request the modification of the way in which your personal data are automatically processed, requesting the verification of the automated process by human intervention. For this purpose, please contact us at the email address office@izolamorice.ro.
5) Exercise of rights
In order for the user to be able to exercise the rights specified above, to ask us any question regarding these rights or to ask us for clarifications regarding any of the provisions of this information, please contact us at any time, using the contact information.How requests or complaints can be sent: contact person
To find out more information about personal data, about how data is collected, processed and protected or to ask for any clarifications regarding those mentioned in these Terms and Conditions any user can contact at any time the person responsible for the protection of personal data within the company, by sending an email to office@izolamorice.ro or by postal correspondence to Str Fantana Popova no 9B.
16. Force majeure
None of the parties will be responsible for non-performance of its contractual obligations, if such non-performance is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.17. Applicable law
This contract is subject to Romanian law. Any disputes arising between PROMAX and users/customers/buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.18. Special offers
PROMAX has no ongoing campaigns with special offers.19. Modification of terms and conditions
PROMAX has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notification and without being obliged to fulfill any other formality towards the Users . Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, intervened at any time after the operation of the modification, and non-acceptance of any modification entails the obligation of the respective User to immediately stop accessing the website and/or the use in any way of the services offered through it.HOME _|_ FOAM THERMAL INSULATION AND WATERPROOFING _|_ LIQUID MEMBRANE WATERPROOFING_|_ FIREPROOFING_|_ INSULATION WITH POLYUREE_|_CONTACT |_TERMS & CONDITIONS |_PRIVACY POLICY
Copyright © 2024 Promax Enterprise CO SRL
Copyright © 2024 Promax Enterprise CO SRL